by darren.phillips | May 5, 2021 | Partnerships, Product, Technology, Work from Anywhere, Working Smarter
The concept of digital transformation has many components but put simply, it is fundamentally deploying the use of technology to change the way people do things to streamline efficiencies. Digital transformation was a buzzy trend before the COVID-19 pandemic, but it...
by darren.phillips | Jan 8, 2021 | Partnerships, Product, Technology
When schools around the world went into lock down earlier this year, the individuals responsible for servicing their on-campus technology infrastructure faced a monumental challenge, with absolutely no notice: virtualizing learning environments and classrooms to...
by darren.phillips | Sep 29, 2020 | Product, Technology
In 2020, there was worldwide disruption as the Covid-19 pandemic hit, and contact centers everywhere were radically upended by the chaos. Call centers were forced to close while call volumes skyrocketed, and agents faced increasing call complexity and customer...
by darren.phillips | Jul 3, 2020 | Charity, Collaboration, Interviews, Our Communities, Our People
We’d like to shine a light on our Banner teams and colleagues who helped their communities through the unprecedented time in 2020. Not only did they have to quickly adapt to the new norm, but they went above and beyond to help family, friends and their wider...
by darren.phillips | Jun 30, 2020 | Product, Return to the Workplace
Lockdowns have forced companies to close their offices and enable their employees to work from home where, and as much as possible. We all have a role to play in preventing the infection from spreading when workplaces reopen. Without an available vaccine or effective...
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