The South Central Ambulance Service NHS Foundation Trust (SCAS) is an essential part of England’s National Health Service (NHS). During the COVID-19 pandemic, SCAS implemented protective measures, including the installation of over 1,200 safety screens across key sites, to safeguard staff and maintain operations.

Once these safety measures were no longer required, SCAS needed a comprehensive solution to dismantle, transport, and store these screens efficiently. To address the challenge, SCAS partnered with Banner, leveraging their expertise in delivering tailored workplace solutions.

The Challenge

SCAS needed to remove the COVID screens from their sites and required a supplier who could coordinate a large-scale removal across multiple sites within a tight timeframe. This task presented a significant challenge due to various factors:

  • Resource Constraints:
    The SCAS Estates team lacked the capacity to manage the task internally.
  • Operational Hazards:
    Leaving the screens unmanaged on-site posed risks, such as trip hazards and fire safety concerns, within operational areas.
  • Asset Value Management:
    With the screens representing significant value, SCAS needed a sustainable solution to relocate and store them securely for potential future use.
  • Tight Timeframe:
    The removal process needed to be completed swiftly – within a one-week period- while ensuring minimal disruption to critical operations.

 

The Solution

SCAS needed to remove the COVID screens from their sites and required a supplier who could coordinate a large-scale removal across multiple sites within a tight timeframe. This task presented a significant challenge due to various factors:

Key Highlights of Banner’s Approach:

  • Tailored Project Management:
    Banner’s dedicated account managers led the project, ensuring seamless communication and execution across SCAS’s multiple sites within a short 1-week timeframe.
  • Efficient Removal Process:
    Banner carefully dismantled and removed the screens and fixtures from various call centres and training hubs, all during live operational hours.
  • Asset Protection:
    The screens were meticulously packaged and prepared for transportation, ensuring they were handled with care to preserve their value for future use.
  • Logistics Coordination:
    Banner managed the transportation process, consolidating logistics across multiple locations and optimising delivery routes to SCAS’s Oxford Regional Centre for secure storage.

 

The Result

Banner successfully executed the project, addressing SCAS’s operational and logistical challenges with precision and efficiency. This included taking on the complete responsibility of project management, encompassing the planning, logistics, and execution of the screen removal process. Banner’s expertise ensured that every aspect of the operation was handled seamlessly, from initial coordination to the final delivery of the screens to storage.

Key Outcomes:

  • The project was completed within the designated timeframe, with no disruption to SCAS’s critical services.
  • All screens were safely removed, packaged, and stored at the Oxford Regional Centre, ensuring their readiness for future requirements.
  • SCAS’s operational areas were cleared, eliminating potential hazards and improving workplace safety.

Customer Feedback:

SCAS’s Estates Manager (South), Andrew Field, commented on the project: “We chose to work with Banner because of their proven record as a trusted supplier to South Central Ambulance Service NHS Foundation Trust. Their approach aligned perfectly with our needs, and we were confident that they could deliver the results we were looking for. Banner successfully completed the project in a professional and timely manner with minimal disruption in the call centre and our smaller sites. As a result, the COVID screens are now stored at the Oxford Resource Centre and can be accessed for any future requirements. What impressed us most about Banner was their attention to detail, proactive approach and customer support. They not only understood our needs but also went above and beyond to ensure the solution was tailored perfectly to our objectives. We were extremely pleased with the service provided by Banner. Their team was knowledgeable, responsive, and dedicated to delivering results.”  

Conclusion

By leveraging dedicated account managers, Banner Interior specialists and consolidation services, Banner provided SCAS with a seamless and cost-effective solution. This efficient and well-managed operation reflects Banner’s commitment to delivering solutions aligned with organisations’ bespoke requirements and business priorities. Find out more about Banner’s Consolidation services.