Modern Slavery Statement
Banner successfully delivered a comprehensive headset solution to a major government organisation, ensuring improved functionality, significant cost savings, and full compliance via the Crown Commerical Services Office Supplies RM6059 framework.
The organisation required a range of headset technologies to accommodate diverse working patterns across multiple sites, including office-based, hybrid, home-based, and remote staff. Banner supplied tailored solutions that met these varied needs through their innovative technology services including options for employees with hearing impairments, ensuring inclusivity and accessibility across the workforce.
The Challenge
The customer, a large government organisation operating across multiple sites, was previously sourcing headsets from a variety of suppliers. This fragmented approach led to reduced cost-efficiency and increased administrative overhead.
Given the nature of their work, the customer had strict delivery restrictions and required a security-cleared delivery service with drivers who were qualified and experienced in carrying classified material.
With a diverse workforce comprising of office-based, hybrid, home-based, and remote workers, they needed a streamlined, efficient solution that could support a wide range of working environments and user needs across several sites. The solution needed to provide high-quality, reliable headset technology from trusted brands, ensuring clear communication, durability, and compatibility with their existing systems.
The scale and diversity of the requirements demanded a flexible, future-proof solution that delivered both performance and value from an expert supplier.
The Solution
To address the customer’s complex challenges, Banner delivered a bespoke, cost-effective and compliant headset solution under the Crown Commercial Service (CCS) framework.
Our dedicated account managers and in-house technology experts worked closely with the organisation to understand the full scope of their operational needs such as nationwide locations, diverse working arrangements and varying levels of technical specifications.
Leveraging our specialised auditing tools, Banner conducted a comprehensive analysis of user requirements, enabling our experts to recommend fit-for-purpose products that balanced performance with budget considerations.
Through our extensive partnership network of over 400 trusted technology brands and offering of more than 6.5 million products, we were able to connect the customer with a wide selection of high-quality headset options. This included wired, wireless, and noise-cancelling headset models, suited to the customer’s diverse workforce. Our collaboration with specialist suppliers ensured that all solutions met rigorous standards for reliability, compatibility, and user comfort.
In addition to our advanced technology capabilities, Banner leveraged its in-house delivery fleet, Truline, to enhance the service offering. With strategically located distribution hubs, Truline enables us to reduce CO2 emissions through increased route efficiency, contributing to our customer’s sustainability objective. The fleet’s DBS-checked and security-cleared drivers ensured secure, reliable deliveries to high-security locations, aligning with the organisations operational requirements.
The Result
Banner successfully delivered a tailored headset solution within a short timeframe, providing the organisation with high-quality, cost-effective technology while ensuring full compliance through the Crown Commercial Service (CCS) framework.
The organisation benefited from Banner’s longstanding partnership with the leading brands in the industry, such as Jabra, HP Poly, and EPOS, enabling them to provide their staff with advanced headset solutions in both wired and wireless options. Banner also provided bespoke headset options for employees with hearing impairments, ensuring inclusivity and accessibility across the workforce.
View Banner’s Technology Persona Brochure to view our extensive range of technology solutions, including ergonomic technology, specialist solutions for hearing and sight impairments and flexible working solutions.
Building on the success of this partnership, there is now an opportunity for Banner to support the organisation further with additional workplace technology solutions, including monitors, peripherals, and other essential equipment.
Banner’s Technology Solutions
Banner delivers cutting-edge technology solutions designed to help businesses thrive in today’s fast-paced environment.
Whether you need essential peripherals, office hardware, or advanced technologies, we connect you with the industry’s leading brands ensuring quality, performance, and reliability at every level.
From tailored training to complete hardware and software solutions, Banner provides end-to-end support with a strong focus on compliance and security. Our expertise helps create efficient, secure, and fully connected workplaces that adapt to your organisation’s needs. Explore Banner’s 2025 catalogue to view our range of technology products, here.