West Suffolk NHS

With Banner West Suffolk NHS made huge savings on their technology

When the Commissioning Support Unit in West Suffolk secured budget for a hardware refresh of 109 GP surgeries, we engaged with manufacturers to gave the CSU an open book view of all available options, and demonstrated significant added value.

We shared a total cost of ownership tool with service users to show current printer fleet costs against our alternative product offering, Hewlett Packard. This enabled users to fully understand the cost implication of running the new devices. The existing fleet required toners and drum ink, whereas the HP models only required a toner. This gave the customer a saving of £80 on each printer.

West Suffolk could not receive the deliveries in one drop due to limited storage space so we agreed to provide free of charge storage for three months, which saved £5,000 in offsite storage costs. We supported the asset tag application, with a specific location tagged on each device prior to delivery.

We agreed a staggered delivery roll out, managed by a dedicated Banner account manager, making deliveries to five customer locations.

We negotiated a two year extension on the existing three year warranty, to give the CSU a five year warranty at no extra cost. We extended support to end-users by understanding toner requirements, and offering a bid price for consumables held for the first 12 months ownership, with additional options to extend. With an additional saving of £30 per toner and the average GP purchasing a minimum of nine toners per year, an impressive overall saving of £162,000 was made.

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