Why it’s all about usage in cleaning supplies

By Andy Whiting, Facilities Supplies Category Manager, Banner.

If your role involves procuring cleaning supplies, then getting to grips with how they’re being used is all important.

Cleaning products can be seen as functional and bought time and again, but often buyers don’t know exactly what’s in stock and if it’s really meeting the business’ and end user needs. Better knowledge can mean big benefits in both cash flow and user satisfaction terms.

I always recommend that procurement teams understand what products are held and where. The same stringent inventory processes should be applied to cleaning supplies as elsewhere. Improved inventory monitoring will monitor excesses and shortfalls and ensure less money is tied up in un-used product.

Speaking to users

It’s all about going on a journey with the people using the products to uncover what is really happening. Spend time with users, or ask your cleaning supplies partner to, and find out how users work with what you’ve procured. Doing this can help prevent product from going to waste or being excessively used.

Embracing change

With cleaning supplies, procurement teams can rely on what they believe is tried and trusted. The risk of making a ‘wrong’ decision can mean sticking with what we know, yet staying with what feels like a safe repeat purchasing decision could be sending more cash out of the door than is necessary.

Prioritising effectiveness

Some cleaning ranges are more fit-for-purpose than others because they get the job done quicker and need less product to be effective. Their occasionally, marginally higher price tag can deter procurement from considering them. This can be a mistake because cheaper product may look good on paper, but it’s not always so good in real life use.

Train the users

If end users don’t understand how to use products or how to maximise their benefits, even the best products risk being wrongly used.

This needs to be countered with hands-on workshops where users can discuss their challenges, talk through the processes they usually follow and learn how to adapt their way of working for optimum effectiveness.

Buyers who help their supply chain partners to engage with end users and facilitate training are less likely to deal with disgruntled users further down the line.

By uncovering the issues, speaking to the people who handle the product and being prepared to think twice about what you’re procuring and why, cleaning supplies are another way you can demonstrate improved spend management.

Talk to your Account Manager or email facilities.supplies@BannerUK.com  about procuring cleaning supplies through Banner.

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